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  • About This Site

    About This Site

    This site compiles frequently asked questions and various documents on sightseeing in Kyoto.
    It contains an unparalleled collection of over 700 FAQs, which are based on the expertise gained from handling inquiries at the Kyoto Tourist Information Centre (Kyo-Navi).
    Under the tab for downloading materials, you will find PDF documents and sightseeing maps distributed at tourist information centers, as well as leaflets on facilities and services provided by the members of Kyoto City Association.
    By using this website, you can obtain the information you want without having to visit the tourist information center. Please make use of it while planning and enjoying your trip!


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Kyoto Online <br />Tourist Information Center

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Getting around

Where can I get a ICOCA CARD and refund on the deposit for my transportation smart (IC) card/s?

You can visit the JR Central Ticket Office (Midori-no-madoguchi) in Kyoto Station, or central ticket offices in JR West Japan's ICOCA area for refunds.

*Please be aware that deposit refunds for PiTaPa and some other transportation cards cannot be issued within the Kansai area.

*There are some prerequisites for refunds. Please be sure to on these when you purchase a card at the JR Central Ticket Office.

On Kyoto City Buses and the Kyoto Municipal Subway, however, you can use IC transportation cards that are usable across Japan.
See here for information on different types of IC cards you can use, where to purchase them, and details on which areas in which they can be used: IC Card｜Kyoto City Bus & Subway Information Guide
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