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  • About This Site

    About This Site

    This site compiles frequently asked questions and various documents on sightseeing in Kyoto.
    It contains an unparalleled collection of over 700 FAQs, which are based on the expertise gained from handling inquiries at the Kyoto Tourist Information Centre (Kyo-Navi).
    Under the tab for downloading materials, you will find PDF documents and sightseeing maps distributed at tourist information centers, as well as leaflets on facilities and services provided by the members of Kyoto City Association.
    By using this website, you can obtain the information you want without having to visit the tourist information center. Please make use of it while planning and enjoying your trip!


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Kyoto Online <br />Tourist Information Center

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Safety & Health

I lost or forgot something. Who should I contact?

Contact information varies depending on where you lost or forgot the item.
*If you lost the item at a location other than those listed below, please contact your local police station or police box.
Kyoto Prefectural Police:
https://www.pref.kyoto.jp/fukei/foreign/kaikei.html（English）
JR:
https://www.kyoto-station-building.co.jp/contact/#lost (only in Japanese)
Subway/city bus:
http://www.city.kyoto.lg.jp/kotsu/page/0000033609.html (only in Japanese)
Keihan Railway:
https://www.keihan.co.jp/travel/en/trains/information-for-travelers.html# (English)
Hankyu Railway:
http://www.hankyu.co.jp/inquiry/lostproperty/ (only in Japanese)
Kintetsu Railway:
https://www.kintetsu.jp/cs/otoiawase.html (only in Japanese)
Randen:
https://www.keifuku.co.jp/cms/inquiry/ (only in Japanese)
Eizan Railway:
https://eizandensha.co.jp/contact/ （only in Japanese）
Kyoto bus:
http://www.kyotobus.jp/contact/ （only in Japanese）
Keihan Bus: https://www.keihanbus.jp/faq/ （only in Japanese）
JR West Japan Bus:
https://www.nishinihonjrbus.co.jp/trans/express/guide/lost/（only in Japanese）
Hankyu Bus:
https://www.hankyubus.co.jp/rosen/office1.html （only in Japanese）
Kintetsu bus:
http://www.kintetsu-bus.co.jp/lost/ （only in Japanese）
Keihan Kyoto Transportation Bus:
https://www.keihankyotokotsu.jp/faq/（only in Japanese）
Inside the taxi (Kyoto Taxi Business Center):
https://kyoto-taxi.or.jp/ （only in Japanese）
075-672-1110　
Time 9:00-17:00 Weekdays only
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